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Engaging Your Customers
Lior Arussy
One of the world’s leading authorities on Customer Experience and Strategy Execution, Lior Arussy, will bring his unparalleled, creative approach to winning customers in a new age where the consumer is king and staying ahead of their desires takes far more than focus groups and gut checks. He’ll share what he’s learned from over 200 corporate transformations worldwide, helping you and your team outperform rivals at the most essential organizational skill of the 21st century: Engaging customers.
Leading a business through this time of unprecedented volatility and change is the challenge of a lifetime. To win—to keep your edge–you need to go way beyond what you already know. You need fresh ideas, deeper insights, new inspirations. And you need them all the time.
You need the Chief Executive Masterclass series.
For the past four years, the Chief Executive Masterclass series has represented the go-to platform for America’s CEOs and senior business leaders to directly engage with the most influential, powerful and trusted business thinkers of our time.
September 11, 2024
December 11, 2024
February 2024
June 2025
From Jim Collins and Patrick Lencioni to John Maxwell, Coach K and more, the Series delivers an intimate, interactive online setting unlike any other. Curated for time-strapped executives, the focus is always on high-value, growth-oriented, practical takeaways you can put to use immediately in your organization.
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1:00 - 5:00 pm
Over 70% of Executives Surveyed Agree: Many Strategic Planning Efforts Lack Systematic Approach Tips for Enhancing Your Strategic Planning Process
Executives expressed frustration with their current strategic planning process. Issues include:
Steve Rutan and Denise Harrison have put together an afternoon workshop that will provide the tools you need to address these concerns. They have worked with hundreds of executives to develop a systematic approach that will enable your team to make better decisions during strategic planning. Steve and Denise will walk you through exercises for prioritizing your lists and steps that will reset and reinvigorate your process. This will be a hands-on workshop that will enable you to think about your business as you use the tools that are being presented. If you are ready for a Strategic Planning tune-up, select this workshop in your registration form. The additional fee of $695 will be added to your total.
2:00 - 5:00 pm
Female leaders face the same issues all leaders do, but they often face additional challenges too. In this peer session, we will facilitate a discussion of best practices and how to overcome common barriers to help women leaders be more effective within and outside their organizations.
Limited space available.
10:30 - 5:00 pm
General’s Retreat at Hermitage Golf Course
Sponsored by UBS
General’s Retreat, built in 1986 with architect Gary Roger Baird, has been voted the “Best Golf Course in Nashville” and is a “must play” when visiting the Nashville, Tennessee area. With the beautiful setting along the Cumberland River, golfers of all capabilities will thoroughly enjoy the golf, scenery and hospitality.
The golf outing fee includes transportation to and from the hotel, greens/cart fees, use of practice facilities, and boxed lunch. The bus will leave the hotel at 10:30 am for a noon shotgun start and return to the hotel after the cocktail reception following the completion of the round.
